Experience Co commenced operations in 1999 by offering tandem skydives on North Wollongong Beach under the name
‘Skydive the Beach’.
By 2015 their reputation and company had grown into the market leader in adventure tourism in Australia and New Zealand, operating 20 skydiving drop zones and offering Great Barrier Reef excursions; scuba and snorkeling.
The desired culture at Experience co was best described by their Chairman Robert East who, in his presentation to investors in the half yearly results of 2019, made the astute observation that “customer experience with a focus on safety are the key drivers of success of the business.”
CEO John O’Sullivan was appointed in July 2019 and while his first impressions on safety culture at the customer interface were quite positive, he wanted to ensure that strong governance over safety culture and safety systems was an integral part of the leadership process. He engaged BWC Safety to provide a full review of the WHS culture and systems along with an assessment of the effectiveness of controls around high-risk activities.