Critical ICAM
Incident Investigations

Improve the quality of investigations by either leading or assisting your team with investigations into serious incidents.

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The team at BWC Safety can provide support in several ways:

  • Leading the incident investigation team,

  • Supporting and coaching the investigation team, or

  • Critically reviewing a completed investigation and providing feedback.

We have extensive experience in most investigation methods including ICAM and 5-Why investigation methodology.

How you will benefit

Prevent repeat incidents

Many organisations do not have skilled investigators on their staff and when a serious incident occurs, they are unsure how to respond. Investigations into potentially serious incidents should be conducted by skilled investigators so that a systematic process is followed and all WHS legal requirements are satisfied.

Identify root causes

Serious incidents often have multiple causal factors and without guidance from a skilled investigator it may be possible to miss the root cause of the incident. This means that it is possible that the incident could occur again. Trained investigators know how to identify those ‘root causes’ and can then guide the team in developing preventative actions.

Work with objective investigators

It is essential that investigations are conducted in a professional and objective manner, without blaming staff, and without pre-conceived biases. Too often we see investigation reports which are clearly biased against individuals or departments. Our team are skilled at conducting ‘no blame’ investigations that look for the real underlying ‘systemic’ causes of the incident.

Upskill your team

We take an approach where we will coach the investigation team as much as is feasible, and often after taking part in several investigations, our clients feel that they have developed the necessary skills to conduct basic investigations into minor incidents with confidence.

How it works

As part of the ongoing relationships with our clients, we offer standing arrangements to lead or support teams on incident investigations where serious or potentially serious incidents have occurred. We also offer one-off investigation services where this is required. On completion of an investigation our clients will receive a detailed investigation report along with recommendations for preventing a recurrence of the incident.

We also offer training and coaching of incident investigation skills is also available either online of face to face.

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